No Refunds or Returns

All purchases are considered final. We do not accept returns or offer refunds simply because you have changed your mind, selected the wrong item, or no longer want the product after purchase.

Due to the nature of our hair and beauty products, returned products cannot be resold once they have been delivered to a customer.

Exchanges

We accept exchanges on eligible products provided the item is returned in its original condition.

• The product must be unused and unworn.
• The hair must not have been cut, coloured, washed, altered, or chemically treated.
• The lace must remain intact and unaltered.
• The product must be returned in its original condition and packaging.
• You must contact us before sending the product back.

When Can a Refund Be Considered?

Refunds are not generally available. However, in rare circumstances, a refund may be considered when an issue is caused by Lois Banks Beauty or the manufacturer.

• A confirmed manufacturing defect.
• The wrong product was sent due to an error on our part.
• A significant product issue that was present before delivery.

Each case will be reviewed individually before a decision is made. If the issue is determined to have been caused by the customer, a refund will not be issued.

Reporting an Issue

If you believe you have received an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.

• Your order number.
• A clear description of the issue.
• Clear photos or videos showing the product.
• Any additional information requested by our team.

Delivery & Logistics Costs

Where an exchange is approved, logistics costs involved in returning or resending the product may apply. Responsibility for these costs will depend on the reason for the exchange and whether the issue was caused by the customer, Lois Banks Beauty, or the manufacturer.

Important Notice

Please inspect your order carefully when it arrives. If you have any concerns about your product, do not alter, wash, cut, colour, install, or otherwise use the product before contacting us, as this may affect your eligibility for an exchange or refund review.